Safe rides. Every single time.
Safety isn’t a feature we added. It’s built into every trip: before, during and after.
For riders
For captains
Quick tips
- 1 Match the number plate before you hop on.
- 2 Share the ride PIN only with your captain.
- 3 Sit in the back seat of cabs.
- 4 Share your trip with family for late-night rides.
Safety questions
What does the SOS button do?
Tap SOS during a ride: our safety team gets your live location and ride details at once. In an emergency, also call 112. If you pressed it by mistake, cancel it from the same screen.
How do I add trusted contacts?
Go to Account → Safety → Trusted contacts and add the people you trust. They can get your live trip link and are alerted when you press SOS.
How do I share my trip with family?
On the ride screen tap Share trip. The link shows the driver, the vehicle and your live location until the ride ends, and it stops working after the ride.
How do I report a driver?
Open Rides, choose the ride and tap Help → Safety issue, or rate the ride and add a comment. Our safety team reads every report and may suspend the driver while it checks.
Why do I get speed warnings?
Each city has a speed limit for every vehicle type. The app warns you when you drive faster than the limit. After repeated warnings on one trip, the trip is reported to our safety team.
How do I report a rider?
After the ride, rate the rider and tap Report rider, or use Help → Report rider and choose the ride. Our team contacts you if needed.
Can my family see where I am during a ride?
Yes. Add trusted contacts in Safety and switch on Share live trip. They get a link when a ride starts.
