How can we help?
Joining and documents
Which documents do I need to drive with RideShare?
A clear profile photo of your face Driving licence (front and back) Vehicle RC (front and back) Aadhaar card or PAN card A bank account or UPI ID for payouts All documents must be valid and in your name, except the RC, which can be for a rented or company vehicle.
During a ride
How do I end a ride and collect payment?
At the drop, tap End ride. The app shows the amount to collect: Cash: collect the amount shown UPI: tap Show QR; the rider scans it with any UPI app, and the ride closes by itself when the money is received Wallet: the rider's wallet is charged, so there is nothing to collect
Wallet and withdrawals
How do I add money to my wallet?
Go to Wallet → Add money, enter the amount and pay by UPI, card or net banking. If a method has a charge, the app shows it before you pay. The balance updates once the payment is confirmed.
My withdrawal failed. Is my money lost?
No. If a transfer fails, for example because of wrong bank details, the full amount comes back to your RideShare wallet. Check your payout account in Account → Payout accounts and try again.
How do I change my bank account or UPI ID?
Go to Account → Payout accounts. You can keep one bank account and one UPI ID and choose which one is the default. A new account is checked before the first payout.