How can we help?
Booking a ride
How do I book a ride?
Open the app and allow location access. Enter where you want to go. Pick a vehicle: Bike, Bike Lite, Auto or Cab. The fare is shown for each before you book. Choose how you will pay and tap Book. We send your request to the nearest drivers. When one accepts, you see their name, photo, vehicle number and live location.
Fares and payments
How can I pay for a ride?
Cash: pay the driver at the end of the trip. Wallet: the fare is taken from your RideShare wallet. UPI: at the end of the trip the driver shows a QR code. Scan it with any UPI app; the ride closes by itself once the payment is received. Coins can pay for part of a fare, and coupons give a discount.
What are coins and how do I use them?
You earn coins on completed rides and through Refer & Earn. When you book, you can use coins to pay for up to 20% of the fare. Your coin balance is on the Wallet screen.
I paid by UPI but the app still shows the ride as unpaid.
UPI payments are usually confirmed within a few seconds, at most a few minutes. Please do not pay a second time. If it is not confirmed after 10 minutes, raise a ticket from that ride with the UPI transaction ID. If the money reached us, the ride is marked paid; if it did not, your bank returns it.
Wallet and refunds
How do I add money to my wallet?
Open Wallet → Add money, enter an amount between ₹1 and ₹5,000 and choose how to pay: UPI, credit card, debit card or net banking. If a method has a charge, the app shows it before you pay. The money is added as soon as the payment is confirmed.
Money left my bank account but was not added to the wallet.
Most payments are confirmed within a few minutes, and the app keeps checking even if you closed it. While we wait, the top-up shows as Pending in your transactions. If the payment failed, the money is not taken; if your bank already debited it, the bank returns it within 5–7 working days. If it is still pending after an hour, raise a ticket with the order ID from your transactions.
How can I see my wallet history?
Wallet → Transactions lists every top-up, ride payment, refund, coupon bonus and adjustment. You can also download a statement as a PDF.
Parcels
How do I send a parcel?
Choose Parcel on the home screen. Enter the pickup and drop addresses and the receiver's name and phone number. Pick the parcel size and type and choose how you will pay. A bike delivery partner picks it up and delivers it. You can track it live.