Captain Support

24/7 Support for Our Captains

At Ride Share App, we value our captains and are committed to providing the best support. Whether you have questions about rides, payments, or the app, we're here to help.

Payment Issues

Questions about earnings, withdrawals, or payment delays? We'll resolve them quickly.

App Support

Facing technical issues with the app? Our tech team is ready to assist.

Document Verification

Need help uploading or updating your documents? Contact us for assistance.

Ride Issues

Problems with ride requests, cancellations, or customer disputes? We're here to help.

Account Support

Issues with your captain account, profile, or settings? Let us help you.

Rating & Feedback

Questions about your ratings or customer feedback? We'll review and assist.

Common Questions

Go to your captain profile, select "Payment Settings," and update your bank account information. Changes will be verified within 24-48 hours.

Weekly payments are processed every Monday for the previous week's earnings. Funds typically reach your account within 2-3 business days.

If a customer reports an issue, our support team will contact you for your side of the story. Always provide accurate information and maintain professionalism.

Accounts may be temporarily suspended due to document expiry, multiple customer complaints, or policy violations. Contact support immediately to resolve the issue.

Contact Us

Choose your preferred method to reach our captain support team:

Phone Support

Speak directly with our support team

Call +91 96801 92909

Available 24/7

Email Support

Get detailed assistance via email

Email Us

Response within 24 hours

Support Hours

Our captain support team is available 24/7 to assist you. For urgent issues during rides, use the in-app emergency button for immediate assistance.