Captain Terms - Cabs & Auto

Introduction

Welcome to Ride Share App! These Terms and Conditions govern your relationship with Ride Share App as a Cab or Auto Captain. By registering as a captain, you agree to comply with these terms.

Eligibility Criteria

• Must be at least 21 years of age.
• Hold a valid commercial driving license for the respective vehicle category.
• Own or have authorized access to a cab or auto-rickshaw in good condition.
• Have valid vehicle registration, commercial permit, and insurance documents.
• Clear background verification and police verification as per company standards.
• Vehicle must have a valid fitness certificate.

Captain Responsibilities

• Maintain your vehicle in safe, clean, and roadworthy condition.
• Follow all traffic rules, regulations, and local transport laws.
• Provide professional, courteous, and respectful service to customers.
• Accept rides promptly and complete them efficiently via the shortest route.
• Ensure customer safety and comfort at all times.
• Keep all legal documents including insurance, permit, and fitness certificate up to date.
• Use GPS navigation as provided in the app for accurate route tracking.

Commission Structure

Ride Share App operates on a transparent commission model. The platform charges 0% commission, meaning you keep 100% of your earnings. Payment processing fees may apply as per the payment gateway provider.

Payment Terms

• Payments will be processed weekly to your registered bank account.
• You must maintain valid bank account details in the app.
• Cash collections must be deposited as per company guidelines.
• Any disputes regarding payments must be raised within 7 days.

Fare Calculation

• Fares are calculated based on distance, time, and vehicle type.
• Surge pricing may apply during peak hours or high-demand periods.
• Waiting charges apply as per the fare structure.
• Toll charges and parking fees will be added to customer fare.

Cancellation Policy

• Excessive cancellations may result in penalties or account suspension.
• Valid cancellation reasons include customer no-shows or safety concerns.
• Maintain a cancellation rate below 5% to remain in good standing.
• Cancellation after reaching pickup point may incur customer cancellation fee.

Rating & Reviews

• Maintain a minimum rating of 3.5 stars to continue using the platform.
• Customer feedback is used to improve service quality.
• Consistent low ratings may result in account review or suspension.

Account Suspension & Termination

Your account may be suspended or terminated for:

• Violation of terms and conditions.
• Fraudulent activities or misrepresentation.
• Poor customer ratings or repeated complaints.
• Failure to maintain valid documents or permits.
• Breach of safety protocols or misconduct with customers.
• Use of vehicle not registered with the platform.